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Cookies Policy

1. IDENTIFICATION AND CONTACT DETAILS OF THE CONTROLLER

Ticket Management System SL, ID number B67624437, whose registered office is at Calle Balmes nº 32, Principal 2ª, C.P. 08007 Barcelona (Spain) and registered in the Companies House of (Barcelona) under volume 47314, Page 29 (hereinafter, the "Data Controller"), is responsible for processing the data collected or generated as a result of access to, use of and browsing on uffizigallery.tickets-florence.org (hereinafter, the "User" or "Users" and the "Website" or the "Web" respectively), and uses cookies to monitor Users' browsing habits on this Website, as described in this Cookies Policy (hereinafter, the "Cookies Policy").

2. CONCEPT

A cookie is a file that is downloaded to the device used by the User when accessing certain web pages in order to store and retrieve information about the browsing carried out from that device. The information collected through cookies allows us to obtain insight into Users' browsing habits.

3. TYPES OF COOKIES AND DATA PROCESSING BY COOKIES

This Website only permits the use of cookies from the Google Analytics tool owned by Google, Inc. (hereinafter, "Google"), a company registered in Delaware at 1600 Amphitheatre Parkway, Mountain View (California), CA 94043, USA, which is therefore the third party responsible for the personal data.

In this regard, Google Analytics captures user interactions on the Website (time of visit, whether the User has visited the site previously, which site referred the User to the Website, IP address, etc.) and does not provide the Data Controller with any information concerning the User's real IP address; it only provides statistical information consisting of visits (unique visitors, number of pages viewed, pages/view, average visit duration, bounce rate, % of new visits, new and returning visitors, frequency and recency of visits, interactions, pages visited), demographics (language, country/territory, city), system (browser, operating system, internet access provider, device category), source/medium, etc.

4. PURPOSE OF THE COOKIES

The purpose is to enable the Data Controller to understand the browsing habits of Website Users and to consult various reports describing how Users interact with the Website in order to improve it. Using this information, the Data Controller can analyse Users' browsing, and Google Analytics also reports Website trends without identifying individual Users.

On the other hand, the User can consult Google's general terms and conditions at www.google.com/analytics/tos.html and its privacy policy at www.google.com/intl/es/policies/privacy.

However, the Data Controller cannot control and is not responsible for the content or accuracy of Google's terms and conditions and privacy policies referenced in this Cookies Policy.

5. DISABLING COOKIES

Website visitors may withdraw the consent given via the button at the top of this Cookies Policy at any time.

Alternatively, you can also disable Google Analytics cookies using the following systems:

  • The Google Analytics opt-out system accessible at the following link: https://tools.google.com/dlpage/gaoptout?hl=es
  • Browser settings; for example:
    • Chrome, from support.google.com/chrome/answer/95647?hl=en
    • Explorer, from support.microsoft.com/en-us/help/17442/windows-internetexplorer-delete-manage-cookies
    • Firefox, from support.mozilla.org/kb/kb/en/en/enable-and-disable-cookies-websites-tracking-preferences
    • Safari, from support.apple.com/en/en/guide/safari/sfri11471/mac

Disabling Google Analytics cookies will not prevent you from using this Website. If you delete all cookies from this Website via your browser, you will also delete the cookie settings you have chosen. In any case, you should use the most up-to-date version of each browser, and if you use any other Internet browser than those listed above, we recommend that you consult the cookie management options available in that browser at any given time.

6. CHANGES TO THE COOKIES POLICY

To ensure that the Data Controller's cookie policy always complies with the legal requirements in force at any given time, the Data Controller reserves the right to make changes to this Cookies Policy where necessary.

7. INTERNATIONAL DATA COMMUNICATIONS AND TRANSFERS

The third-party cookies used on the Website belong to Google, located in the United States, outside the European Economic Area. Google is a signatory to the EU-US Privacy Shield Framework.

Data will not be communicated to third parties, except as provided for in Google's aforementioned privacy policy.

8. PRIVACY POLICY

Please read our privacy policy for more information about the processing of personal data.

9. USER'S RIGHTS

The User may exercise the rights of access, rectification, erasure, objection, restriction of processing and portability, where applicable, as well as withdraw their consent, in relation to the processing for which the Data Controller is responsible. To effectively exercise these rights, the User must submit the request in writing to the following address: support@tickets-florence.org, and prove their identity by providing their full name, a photocopy of their National Identity Card or an equivalent identification document proving their identity, a statement specifying the request, an address for the purpose of notifications, and the date and signature of the applicant.

To exercise rights against Google, please refer to the provisions of its privacy policy indicated above.

Likewise, the User may file a complaint with the Spanish Data Protection Agency (the competent supervisory authority in this matter in Spain), particularly where the exercise of their rights has been unsatisfactory, in writing to C/ Jorge Juan, nº 6, 28001 – Madrid, or via the web: www.agpd.es.